#CyberpreneurPH Community

By using Customer Relationship Management (CRM) software, many small businesses have become more efficient and have since fast-tracked their digital transformation. A CRM for small businesses provides one-stop shop to record customer interactions, manage communications, and align internal processes for an improved customer experience. But with varying features – from business forecasting, contract management, to call center handling – how do you make sure that your investment in a CRM system is worth its buck? In terms of return on investment, G2Crowd‘s latest survey reported that it could vary from as early as 3 months to as much as two years time. If you’re a small business owner, it’s especially important to choose a system that fits your needs and hits the ground running. When deciding which CRM to choose, you can’t go wrong in prioritizing these elements: Easy to learn and use Some are put off by outdated-looking user interfaces in legacy CRM systems. Confusing UI and cluttered forms add to the steep learning curve that makes many CRM implementation fail. Per data from G2Crowd, some CRM for small businesses have adoption rates that fall below 50%. As with anything, complex is not necessarily complicated – so simplicity is […]

A cog, no matter how small, is necessary for a machine to function. Similarly, in an online business, although each person’s degree of involvement may vary, everyone in your virtual team contributes to making sure that goals are reached. An online business, just like any sort of business, is dependent on people. A team is necessary for a business to take off and scale. Employing the right kind of people is half of the puzzle. Setting expectations and keeping them engaged are equally important. Here are some tips to create and sustain a dream team for your online business. Make sure they’re trustworthy Anyone can hide in the anonymity of the Internet. The concept of “stranger-danger” especially rings true when you’re not physically meeting the people you hire. How do you know if these faceless people can really be trusted? Background checks and screening can go a long way. A simple look at their accounts on various social media platforms can serve as your first impression on your potential virtual teammate. Professionally speaking, you can browse their LinkedIn profile. To ensure that you can trust their abilities as well, ask them to take a web-based test, depending on the tasks […]

Already secured a domain name for your business? After using it for your website, the next thing you’d want to do is to set up your custom email. This means receiving and sending mail as juan.delacruz@customdomain.com rather than from a generic Gmail or third-party account provider. Having this ability sets you apart as a serious business, however limited your initial offerings or small your initial market is. The great Zoho option If you’re looking for a free service to customize your email from your domain name, Zoho is your best option. You can create up to 25 free accounts for your domain in Zoho. At no cost, there’s really no better deal since it also gives you POP/IMAP, Active Sync and configuration settings. To link your domain with Zoho and set up as an administrator, follow the detailed steps provided by Zoho. Forwarding emails to Gmail If you’re one of the many people that depend on Gmail, you can automatically forward emails you receive from your custom email account in Zoho to your existing Gmail account. Follow these steps to configure your account. 1. From your Zoho inbox, click the settings icon, and then click Settings. 2. Under Mail settings, […]

The first thing your potential customer will probably do is visit your website. From that single visit, your customer will form opinions about your brand, product, or service. According to a Stanford Persuasive Tech Lab study, nearly half of all consumers (46%) said that a site’s design is the number one criteria when people are deciding whether a business is credible or not. If there is too much scrolling and clicking, or if the site is not well organized, the average consumer will navigate away after 60 seconds tops. Anyone can build a website these days, but it takes a skilled specialist to build a site that looks polished and professional. One glance could turn someone into a loyal customer, or force a person to click away. If your company is looking into the possibility of designing a new site, here are some of the ways it will help your business grow. Digital presence is everything A survey from Visible Logic found that almost 90% of respondents take a look at the website of every new product they purchase. People will turn to the Internet to research your brand and formulate their opinions – sometimes even long before they make a direct contact […]

With the theme “Building inclusive economies, building a better world”, the 2015 APEC Summit that’s currently hosted by the Philippines puts emphasis on sustainable and resilient businesses. This extends to cyberpreneurs, who stands to benefit from APEC’s renewed push for liberalizing service industries. Gathering 21 member-economies from across borders of the Pacific Rim, Asia-Pacific Economic Cooperation (APEC) is where almost half of the world’s total trade happen. At first glance, it may seem that APEC is all about corporations, regulatory bodies, and economic ministries. But the importance of MSMEs (micro, small, and medium enterprises) in the region cannot be discounted. As highlighted by APEC’s Small and Medium Enterprises Working Group, MSMEs comprise over 97 percent of all enterprises and employ more than half of the workforce in the region. As many MSMEs move to the digital front, how can you benefit from APEC? 1. Join APEC start-up challenges Started in 2013, the APEC Start-up Accelerator Initiative is on a mission to match tech start-ups with possible mentors and funding opportunities. It offers hands-on business consulting among start-ups engaged in key innovation areas (such as interactive learning). The initiative has since sponsored six Asia-Pacific start-ups to participate in competitions held in Silicon Valley, helping […]

Being a cyberpreneur need not be hard. Considering the vast array of tools and techniques available to us web professionals, nothing can go wrong as long as we know the tricks of the trade. What could be that “little secret” to keep our online businesses flourish through time? The Power of “We” Having started my freelance writing career in 2009, I ventured onto the unknown path of a web content writer then. I racked gig after gig – writing over 5,000 words a day for a meager sum. Little did I know that there’s more to what I have been doing during that time. I would spend an average of six hours a day writing until my hands were sore. Well, not to worry, I thought, for by the end of the week, I would fill my heart’s desire – through new books I’d buy from the local bookstore (all from my hard week’s writing work). Months passed, and I realized how tough it really is to be a freelance writer. It took perseverance, commitment, and passion to weave through words. Months passed, and I realized how tough it really is to be a freelance writer. It took perseverance, commitment, […]

Where would you get the money to make your cyber business happen? The answer will depend on the nature of your project, your business model, and your tolerance for risk. For a quick review of possible options, here are 5 models that you can use to fund your startup. Bootstrapping This means you’re using your own money for your business. This could also imply asking for investments from family and friends. A great majority of startups are created using this model, including eBay and Facebook. The challenge is, can you (or your immediate network) afford to use hard-earned personal funds in putting up your project? And support it for any number of months without guarantee that the business will break-even? It’s advantage is that you get maximum leeway with your vision without others getting involved or interfering with your direction. The challenge is, can you (or your immediate network) afford to use hard-earned personal funds in putting up your project? And support it for any number of months without guarantee that the business will break-even? Crowdfunding You pitch an idea, and then wait and see if a community will back it up. With online platforms like Kickstarter, it’s easy to make your case […]

There’s this old idea in Silicon Valley that says: “hire slow, fire fast”. However, this idea doesn’t work with a startup. You would need as many good hands as possible to keep your ship from sinking. So instead of hiring less people and firing more, you need to “hire fast, fire fast”. As much as possible, retain all your good employees and weed out the bad ones, which could heavily affect productivity. Instead of firing someone, what you need to do is screen your potential employees before signing their work contract. What to look for in a potential employee In an interview, every person you shake hands with seems to be a pretty good candidate for the job. You would want to hire everyone that comes through that door (if you have the budget for it, why not?). Interviewees might have experience, but they might not have long-term commitments nor willingness to adapt to your work environment or the demands of the industry. What you need is an employee that has 5 or more of these traits to help man your startup: Drive Startups need manpower that would help the company move forward. Even if it is outside the job […]

I’m a Filipino based in Taiwan, while my client is a Ukrainian located in France. We meet for the first time over a video call. I greet her with a “Good afternoon!”, and she thanks me for staying up late to meet with her. In my years of freelancing and working with multinational companies, I’ve dealt with clients in many parts of the world – the United States, China, and the Middle East – strictly online. Technology has eased barriers in communication across cultures. But we’re still fallible to misinterpret, misjudge and mistrust one another. The distance and time zone separation, the complexity of the work involved, and personal preferences make it harder to connect without the face-to-face dimension. So it’s really important to keep communications at a professional level. Try these 5 tips: 1. Have a work plan “What gets measured gets done” – especially if it involves billable hours. Spell out what your expected roles are, as well as your client’s responsibilities. It could be a short agreement or a detailed project plan complete with multiple milestones and deliverables. This sort of work plan protects you from out-of-scope requirements, sudden reshuffling of priorities, and other arbitrary demands. Have this plan signed […]

Ask what an OFW wants to get after his or her return. It’s very likely to get these two big answers: their dream house and a big capital for a profitable business venture. For the latter, OFWs can save a big amount of money in a span of 10+ years, and then come back home to start their dream businesses. This is the part of the story where we stop and call it a happily-ever-after. The reality for some OFWs may be this: After investing their life savings on capital-intensive businesses (for example, a restaurant franchise or a fleet of taxis), somewhere along the line, they make a wrong turn. They might have misjudged the market demand or trusted the wrong persons. Everything crumbles and the ex-OFWs go back to the job market for another overseas opportunity. If you’re an OFW really into starting your own business and still see yourself retiring in the Philippines, cyberpreneurship can help you get started. Here are some of its advantages. It teaches you the fundamentals of running a business Why should you wait until your contract expires or that X amount of savings before you find out if running a business is for […]

What’s the first thing that you notice when you’re visiting online marketplaces? Is it the description of a certain item, or the image for the product? As humans, we’re visual in nature. For sure, most of the time, you remember product photography more than detailed description. Visuals can create an impact to get a response from a potential customer. It triggers a reaction – emotional, psychological, and even physical – among your audiences. Product photography can create a connection between the sellers and purchasers like you. Due to a shorter attention span nowadays, the challenge for online sellers is how you will attract and persuade potential customers before they move on or click out. Product photography is essential regardless of what you’re selling: it’s a major factor in capturing your customer’s interest. Here are some helpful tips on how to engage your potential customers using product photography: Show different angles As the old saying goes, “a picture is worth a thousand words.” It can also be applied to online selling for the purpose of helping the customers decide whether to buy a certain item or not. The customers cannot touch your products physically, but you can let them visualize your […]

To get your cyber business found online, you need likeable content. The challenge is that there’s really no formula that can guarantee if your content will ever reach its ideal users or deliver on its purpose. If you need inspiration on how to start, we’ve expounded on popular statements from some of the most prominent brand gurus, bloggers, and content marketers: We’re not in the Mad Men era anymore. Expensive campaigns from advertising agencies are routinely trumped by amateur content for most impact. Seasonal campaigns won’t cut it for today’s generation. Your customers are connected 24/7, and are from all over the world. To be convincing, you have to address their unique interests, pain points, and felt needs. Going viral (the good kind) with your content is more a matter of chance than careful execution. Pulling PR stunts won’t work. People can detect what’s contrived, and they may even hijack your message. Start with a good reason for creating content. If you care enough about your message, the right people will eventually find and appreciate your content. They’re the ones who will contribute to your bottom line. When have you ever actively searched for an ad? If you’re like most […]